Invest Easy is keen to provide high quality services, so that the clients will receive a featured and fair service.
We expect from our clients to:
Not yet provided
To provide fair and equal life opportunities to persons with disabilities and the elderly people through the use of information & communication technologies (ICT). Inclusion of this minority section of the public in life opportunities is critical in discharging the government’s social and economic responsibilities.
With the aid of ICT, persons with disabilities and the elderly people can lead better, efficient and more independent lifestyles. There will be fair and equal opportunities for persons with disabilities and the elderly people in all aspects of life such as – but not limiting to - learning and education, employment, government interaction, play, travel and socialize.
Exemptions (If any)
For national security reasons, this policy may not be applicable to government functions that are related to national defense or national security.
Standards Compliance Requirements
Please, refer to:
Invest Easy Portal, the Official Business Registry Portal of the Sultanate of Oman gives the opportunity to all segments of society to involve themselves in the dialogue and interaction on all aspects related to the Oman Business Society. This will enable members of the community to electronically contact us, offer their feedback, or make comments or suggestions.
Our main objective is to establish a process for listening and talking to users and to respond to their feedback, complaints and suggestions.
Our pledge to you as users is that we will listen and respond to your comments or suggestions, but only when those comments are directed at specific services, facilities or policies related to the Portal. Furthermore, we will acknowledge your input and reply to you with a carefully considered answer. From you, it is expected that you shall behave responsibly and not make comments which are irrelevant to the context of the Portal or are inappropriate according to Oman's culture, as these will be removed immediately from view and excluded from consideration. For any queries unrelated to the Portal context, we will direct you to the appropriate authority who can best answer your question.
Facilities for online participation
Invest Easy Portal, the Official Business Registry Portal of the Sultanate of Oman currently provides the following facilities for online participation:
We are always looking for ways to improve online participation. For example we are presently examining the use of RSS, polls and online discussion forums, in addition to social networking. Any suggestions you have will be most welcome. In addition to the above:
The adoption of the Digital Oman Strategy in March 2003 was one of the steps towards achieving the vision of His Majesty Sultan Qaboos bin Said, may God protect him, to transform the Sultanate of Oman into a knowledge-based economy. The strategy describes the key aspects of developing the Sultanate of Oman into a digital society and the implementation of eGovernment.
In his address to Oman Council in November 2008, His Majesty stressed: “We have always emphasized the importance of learning and knowledge and we have always been open to the adoption of new developments in this field. Information and communication technology have now become the main elements that move forward the development process in this third millennium; therefore, we have accorded our attention to finding a national strategy to develop the skills and abilities of citizens in this domain with the aim of further developing eGovernment services. We are closely following the important steps that we have made in this regard. We call upon on all government institutions to speedily enhance their performance, and to facilitate their services, by applying digital technology in order to usher the Sultanate into the constantly evolving spheres for applying knowledge”.
The Cabinet of Ministers has also stressed repeatedly on the importance of eGovernment transformation. In its meeting no. 8/2012 dated on February 28, 2012, the Cabinet focused on the evaluation of the ministries and government entities’ ability to provide services electronically and enabling them to start implementing the eGovernment Transformation Plan.
Based on these strategic directions to achieve eGovernment, the Information Technology Authority (ITA) has developed the eGovernment Transformation Plan and the corresponding set of eGovernment Transformation Policies that the Cabinet of Ministers has approved in June 2012. All government entities shall comply with the eGovernment Transformation Policies as they implement the various stages and targets defined in the eGovernment Transformation Plan.
The eGovernment Transformation Policies cover four (4) areas as described below.
First: Government Information and Data
Second: Government Services
Each government entity within six months from the issue date of these policies shall:
Third: Government e-Transactions
Fourth: Indicators and Measurement
The government entities shall fill in the assessment form to measure the progress made towards eGovernment transformation annually according to the indicators set by ITA. These indicators shall be included in the annual report of the entity, and copies shall be sent to ITA which shall annually supervise the preparation and implementation of the assessment.
His Majesty’s grand vision of transforming Oman into a sustainable knowledge based economy began with setting the economic vision for the Sultanate towards the year 2020 to which the Digital Oman Strategy, endorsed in March 2003, contributes in terms of developing the Oman Digital Society and e-Government.
E-Government refers to the use of Information and Communication Technologies (ICT) as a tool to achieve more efficient government processes, higher quality of public services, and higher citizen engagement. As government agencies transform their process and public services into e-services, they produce, maintain and update huge amount of data electronically. The term ‘Open Data’ describes the concept that this data should be made available for public to access, reuse, and redistribute without any restrictions.
Open Data policy provides the basis for public participation and collaboration in the creation of innovative, value-added services.
What is Open Government Data?
Open Data is data that can be accessed, reused, and redistributed by anyone, for any purposes, including commercial reuse, free of charge and without any restrictions. Open Data refers to datasets that are held in government databases.
Dimensions of Open Government Data
Government agencies such as ministries, municipalities, and other government authorities produce, maintain and update huge amounts of data. Some examples of data include:
Most of this data could become Open Data.
There are some kinds of government data which cannot be treated as open data. Exceptions are as under:
[Reference: For Information (data) classification scheme, refer to Royal Decree 118/2011 and 42/2015]
Establishing a culture of open data, and applying the right policy settings from when data is first generated or collected, has been shown to deliver benefits to communities and economies across the globe.
The e-Oman Strategy demands and prioritizes open data; and this Policy aims to assist government agencies across the Sultanate of Oman in embedding open data principles in their operations.
The purpose of this Policy is to:
This Policy helps facilitate implementation of best practice open data principles across the public sector in the Sultanate of Oman.
Scope of Applicability
This Policy applies to all Government Agencies and Statutory Bodies in Sultanate of Oman.
Target audiences for the policy itself include government agencies, NGOs, academia, industry (including ICT developers) and members of the public who are interested in or have a specific use for government data.
We are working to make sure that all government agencies in Sultanate of Oman commit to releasing high value government data (open data) actively to increase opportunities for this raw data being used creatively to build innovative applications with a positive economic and social benefit to the public. Agencies are required to release open data in accordance with the principles set forth in this policy.
Government Agencies are required to create and maintain Data Inventory that accounts for all data assets created or collected by the agency. This includes, but is not limited to, data assets used in the agency’s information systems. After creating the Inventory, agencies should continually improve the usefulness of the Inventory by expanding, enriching, and opening the Inventory.
It is the policy of Government of Sultanate of Oman that government agencies must publish their open data for public use on their websites (should be .om domain), or, on National Data Portal (www.data.gov.om), or on both locations.
Agencies should also establish a process or platform for the public to request certain datasets from the Data Inventory to be published as open data. Agencies should perform due diligence while responding to such requests to publish datasets as open data.
The principles by which open data will be governed, managed and operated are:
Note 1: These principles describe what open data looks like when it meets best practice requirements.
Note 2: Resourcing implications can affect an agency’s ability to fully implement every principle with respect to all datasets, and so high-value datasets should be identified as the priority for standardization and release first.
Note 3: These principles are defined in UN Guidelines on Open Government Data
Roles and Responsibilities
All government agencies and target audience are responsible for implementing, complying and reporting improvements in Data Sharing arrangements in relation to this policy.
Agency Actions and Reporting Requirements
3 months after the Publication of Policy.
3 months after the Publication of Policy.
6 months after the Publication of Policy.
9 months after the Publication of Policy.
12 months after the Publication of Policy.
Following documents/links may be relevant to this policy.
In line with the Royal Directives of His Majesty Sultan Qaboos in April 2011, to develop communication channels between government institutions and citizens, and in line with the e-Oman strategy in implementing the eGovernment vision, the Information Technology Authority (ITA) has prepared the E-Participation Guidelines for Using Social Media in Government. These Guidelines are to be used by all government entities in Oman, as guidance in implementing modern social media technologies in communicating with citizens. The channels and tools are simple, easy to use, and cost effective and use the latest of technologies, resulting in better documentation of data bases, easy access and more transparent dialogue.
ITA is taking the leadership to advise and train all government entities in the use and implementation of social media in Oman.
What is Social Media?
Social media is a set of online technologies, sites and practices which are used to share opinions, experiences and perspectives. Fundamentally it is about conversation.
Social media is different from traditional media -- such as print, TV and radio – as it is not a broadcast medium.
Social media is a dialogue that happens between Government and its citizens. This means that the level of control assumed from traditional media is replaced with a deeper level of engagement with the public. The main benefit of social media for governments is that well-considered and carefully implemented social media can create greater transparency, an interactive relationship with the public, a stronger sense of ownership of government policy and services, and thus a greater public trust in government.
The potential uses of social media are wide and varied. The Government can use social media to raise awareness of certain issues, build credibility with specific audience groups, engage Oman in policy consultation, or serve as an internal communications tool to improve collaboration between government agencies or within a single agency.
Core Social Media Tools
The five core social media tools are:
As with any communication channel, there are benefits and risks to using social media. Before your organization actually starts using the tools, it is important to assess these benefits and risks adequately.
Social media can bring a variety of benefits in supporting government communications and wider objectives, including:
Because social media is an evolving area of government engagement, there are risks. These can be cultural, technical or reputational and must be factored into planning. But they should not dissuade you from using social media. Over time, as experience build and case studies provide us with precedents, risk will be more easily identified and reduced.
Risks in using social media include:
Would your agency pay for a radio advertisement without thinking about what the goal of the advertisement was? Would you commit to writing a monthly newsletter without determining your audience, key messages, and a list of possible topics? Of course not.
Radio and newsletters are channels for communication, just as social media is. Before embarking on a social media project you need to consider things such as:
Of course, if you are targeting pensioners on a fixed income, you are less likely to have an effect with social networking than if you are targeting teens. Social networking may be fashionable but it is not the best communications channel in every instance or for every audience.
Resource planning for social media is especially important. Blogs that haven’t been updated in months can make your agency look incompetent and disorganized. The same can be said of Facebook and Twitter accounts that don’t get updated.
Social networking is not a ‘quick win’. It takes time to build a community. You’re in for the long haul, and resource commitments need to reflect this.
Forums that debate specific policies, however, may be time-specific. Resource planning should take that into account.
When calculating resources, be sure to consider the need to publicize your social media investment.
Promotion work can be done by adding links from your corporate website, doing marketing campaigns, or simply leaving comments in forums and blogs with links back to your social media profile. However, you decide to publicize, there will be resource implications.
Resources may also be needed to create back-ups, transcripts, and other records of social media activity.
One of the best ways for staff to learn how to use social media is to start off using it themselves. Setting up their own personal Facebook or Twitter profile or starting up a personal blog in their own time will help them to learn the ropes with minimal risks, and without the added weight that comes with representing the agency in a professional manner. Once staff have ‘learned the ropes’ they will be better prepared to start using social media professionally.
Staff should only engage in social media on behalf of the agency if they have received the authority and, where necessary, training to do so. See ‘Codes of Conduct‘.
Social media tools require quick responses and direct communication with stakeholders, often in real or near- real time. Successful social media projects are ones where delegated staff are trusted, after proper training, to understand and manage the risks around release of information. If information needs further verification or is potentially contentious, staff need to be trusted to escalate as appropriate – and those escalation paths must be quick and efficient.
Nothing kills the effectiveness of a social media project more quickly than slow response times where each and every statement or ‘tweet’ needs to go up the chain of command to be approved before publication.
There is a spectrum of involvement in social media. Your organization doesn’t have to jump in boots and all on the first day. You can start with a passive involvement and move through to becoming more active and finally fully engaged with the audiences you have identified.
One of the first things your organization can do in social media is simply to listen. What’s being said about you?
Social media monitoring tools can help you discover what’s being said about your organization. You can, for example, do a twitter search for relevant terms (your organization name, or the name of a specific issue relevant to your organization). There are also services which can send you alert emails every time a certain term is mentioned in blogs and other social media tools. One example of such a service is Social Mention (http://www.socialmention.com/). Other examples include Trackur, Klout, and NetVibes.
At a minimum, government communicators should find and assess the social media tools that their target audiences are using. This landscaping can then be used to inform strategic plans, future communications, or budgets for greater participation in social media, if necessary.
Once you’ve listened for a while and understand the tone and concerns of a social media community, you can begin becoming more active. You can post links to information to help people answer questions they have, or you can actively correct an inaccuracy on a blog, forum or a wiki.
This sort of activity can be done in ‘other people’s houses’ – that is, in the blogs, forums and wikis that others have established. Make sure you follow the ‘Basic principles’ and always identify yourself as a public servant if you are responding on behalf of your organization.
Finally, your organization can become fully engaged. You can set up a group on a social networking site and regularly introduce content for discussion, or you can establish a Twitter profile and begin contributing and actively posting and answering questions.
Be aware that once you’ve become fully engaged, you have a responsibility to be a good custodian. You’ll need to post regularly, moderate comments as appropriate, and check regularly for messages that require a response.
There are some common principles shared across all forms of social media. Knowing these basic ‘rules of engagement’ will serve employees well, whether they are simply contributing to or actually managing an online community.
The Code of Conduct for your individual agency apply to staff participation online as a public servant. Staff should participate in the same way as they would with other media or public forums such as speaking at conferences.
If you have any doubts, take advice from your manager or legal team.
As social media use increases, many Chief Executives are considering whether or not to participate in social media in a professional capacity themselves – for example, using Twitter or Facebook under their own name and as a representative of their organization.
When undertaking any new communications strategy, all channels should be considered, and if social media is deemed appropriate, Chief Executives need to consider the risks, benefits, goals, and audiences before directly participating. A Chief Executive’s presence on social media should be considered part of the larger communications strategy.
While social media has benefits, it needs to be actively managed if the benefits are to be realized and the risks minimized. One of the most serious drawbacks for Chief Executives is the amount of time social media takes up and the risk that, if they are not familiar with social media, Chief Executives might come across as too formal and, therefore, ‘inauthentic’. Consideration should be given to resourcing or delegating to a social media expert within the organization.
As with any media tool, Chief Executives should ensure they are adequately trained in using social media before they begin participating. It is a public forum, and should be considered as such at all times. Content posted in error in social media often cannot be withdrawn and may damage the organization’s reputation, as well as the professional reputation of the Chief Executive.
This portal is managed by the Investment Services Center (Ministry of Commerce and Industry), which can be found online at www.investeasy.gov.om
Our aim is to empower the people and business in Oman by delivering information and services through a common gateway. We will do this by:
We are committed to:
The following General Provisions apply to all services to any and all customers. These General Provisions shall usually take precedence over specific metrics outlined in the Service Levels section.
Hours of Operation
We operate on a standard seven hours, 5 days a week basis. Standard Business Hours of operation are 7:30 am to 2:30 pm Sunday through Thursday and closed on announced holidays. We do not operate on a 24 by 7 basis and do not provide support outside of the standard working times, on weekends, or on holidays. Issues, data corrections, and updates shall be handled during the normal working hours unless provisions are made to handle these changes outside of normal working hours.
We endeavor to maintain our services through this portal in a manner that it is available at all times except when maintenance or repair activities are required. We will maintain uptime outside of standard business hours on a best effort and basis.
Priority of Response
In general, priority is given to correcting reported problems with production systems first. When simultaneous problems are reported with the production systems, the operation department shall determine which problem has priority.
Data corrections and updates shall generally be handled on a first in/first out basis except when a bona fide public safety issue is raised. Public safety related updates shall be given priority provided the agency submitting the correction requests that the update be given priority.
Data corrections and updates shall be suspended if necessary to apply resources to correct production issues. The operation department shall determine if and when the data updates and corrections must be suspended to handle production related problems.
Suggestions/problems related to accessibility or usability of the portal services should be reported via:
Tweet to be sent to @Invest_Easy
For other aspects of service provisioning, please see our Terms and Conditions page for more information.
To be translated
Described below are the privacy policies and conditions of use of the portal of the Invest Easy and its provisions.
This Invest Easy Portal is managed by the Invest Easy (Ministry of Commerce and Industry/MOCI) of Oman. MOCI reserves its rights to add, delete or modify contents of this policy when required, even without prior notice.
The privacy, confidence, and trust of individuals who visit the Invest Easy Portal are important to us. No personal information is collected at this portal unless provided voluntarily by an individual while participating in an activity requesting this information. The portal only collects the personal information necessary to provide the information or services requested by an individual.
"Personal information" refers to any information relating to an identified or identifiable individual who is the subject of the information. This is the same information that an individual might provide when visiting a government office and includes such items as an individual’s name, address, or phone number.
We collect the following information for statistical purposes: IP Address (Unique Address) of your computer (PC or Server), the type of your web browser, domain name of your service provider, time and date of your visit, pages accessed by you on this portal and the address of the website visited by you previously. This information helps us understand how people are using this portal so that we can continually improve our services. The information collected is not associated with any specific individual and no attempt is made to profile individuals who browse this portal.
Use of Information
The Invest Easy Portal uses the collected information to respond appropriately to its service requests. This may be to respond directly to you or to improve this portal. E-mail or other information collected by the The Invest Easy Portal may be maintained or forwarded to appropriate Government Agencies or Departments in order to respond to the request and/or to enhance services. Information from the survey is used for the purpose designated in the survey. Information collected will not be sold or transferred to a third party (outside the Government) without your consent and it will not be used for any commercial purposes.
Records needed to support government functions are retained, managed, and accessible in record keeping or filing systems in accordance with established records disposition authorizations approved by the Invest Easy Portal. Records transmitted to this portal will be identified, managed, protected, and retained as long as they are needed to meet historical, administrative, fiscal, or legal requirements.
This portal is highly secure and provides its workers with a comprehensive and strict information security policy. The access to personally identifiable information is available only to authorized personnel and these employees have agreed to ensure confidentiality of this information.
The Invest Easy Portal is committed to the security of the information that is either available from or collected by this portal and has taken multiple steps to ensure the security of information, which include but not limited to, authentication, monitoring, auditing, and encryption.
It's a right of the Invest Easy (Ministry of Commerce and Industry), to take measures deemed appropriate to protect against any loss or misuse of or change to the information on the portal. In case of such external breach and data leakage, the Invest Easy is not considered legally responsible for any damage which may be exposed to you or any other person as a result, or eligible for compensation.
The portal has implemented strict procedures to protect against loss of information or misuse or changes. However, the Invest Easy (Ministry of Commerce and Industry) cannot guarantee the confidentiality breach resulting from your use of this portal. Invest Easy is not liable for any damages which may be sustained on you or any other person as a result of the breach of confidentiality on the information that may be transferred to the portal.
The laws of the Country of the Sultanate of Oman alone are the laws applicable in all the conflicts that may arise from the use of this portal, as the courts of the Sultanate of Oman are exclusively given in these conflicts and decision.
The Royal Decree No. 64/2013 approved the Sultanate's accession to the United Nations Convention against Corruption and the Prevention of Corruption, which reflected the Sultanate's keenness to cooperate with the international community to eliminate all criminal acts of corruption. The financial and administrative oversight of the State of the Anti-Corruption Commission and follow-up implementation of the Convention, which works hard with the body in coordination with the competent authorities to follow up the implementation of the Convention to ensure the implementation of Oman's international obligations in this regard.
For details, please visit the website of the State Financial and Administrative Control Agency
The content of this portal including but not limited to information, images, graphics, video or other multimedia, software and links are the Intellectual Property of the Ministry of Commerce and Industry (MOCI) and all relevant Omani Laws to protect this IPR through copyright, trademark and other forms of proprietary rights are applicable even if not mentioned explicitly.
All rights, titles and interests in the contents are owned by, licensed to or controlled by Invest Easy. Use of such content in this portal by way of reproduction, republishing, uploading, posting, transmission or any other form of distribution requires formal written consent of MOCI. MOCI reserves the rights to modify these rights and the associated contents without any prior notice.
The Ministry of Commerce and Industry of Oman reserves the right to deny or restrict access to this portal to any particular person, or to block access from a particular internet access to this portal at any time, without giving reasons. It is the responsibility of the visitor to use caution and prudence in using the information and services made available through this portal.
The rules for using the portal of the Invest Easy (Ministry of Commerce and Industry) must be applied to all users and visitors. The portal usage may be stopped, and/or prevented, and/or ended in case of any violation on the part of any user or if there are good reasons to believe that any user has violated rules and conditions of usage.
Users shall not be permitted to violate or attempt to violate the applicable procedures and regulations for protecting the website including but not limited to the following: